Refund policy

Please purchase carefully, and ask questions, or try for size before you buy. Returns are generally not accepted unless items are faulty, in which case we will of course resolve the issue with you. This is a small business supporting small creative NZ businesses; all items here are limited edition, unique or bespoke so when you choose to purchase an item, exchanges, refunds or returns are generally not an option.

Returns for an alternative product or store credit are at the discretion of Inc Store. Please enquire immediately, within 7 days of purchase date. We do not accept returns due to change of mind or unwanted gifts. When an exchange is accepted, additional shipping costs are paid by the customer. Free shipping does not apply on returns.

With respect to garments & fitted jewellery, please try on before you buy, or contact for help with measurements and sizing.

For hygiene reasons, we cannot accept returns or exchanges of earrings unless faulty.