When can I visit the shop?
Because the store is also Helen's studio, and inside our home, visits outside of these hours are possible - but please make a time first.
How can I pay?
In-store: There is eftpos! Debit/eftpos/credit card or cash.
How do you select items in the shop?
Is this your house?
Yes, when you visit the store space you are also visiting Helen's studio, and our home. We have 4 young children and working from home, growing our business and work life around our family life is what we've always done. Beyond the studio store, the building is very much a busy, messy, colourful, crazy, loud, real life family home. We thank you so much for respecting the limitations we have set around open hours and accessibility for the sake of our family and neighbours.
I can't find something in the online store, why?
Do you gift wrap?
Absolutely, yes!! In fact, Helen loves gift wrapping so much it's almost compulsory here. There's no extra charge, it's all part of the service. Gifting something from Inc. Store is very special.
Can I pick your brains about something?
Yes! Helen relates well to small business, creative and personal project indecisions, challenges and processes. Her career, in fact, is all about this. So please book a time to chat, it's a friendly hourly rate and she'll be delighted to make a Creative Consult session time for you.
Love it, but it's not quite my colour or size...?
Inc Store offers a made to order service for most items in the store - how cool is this!? Garments, leather handbags, jewellery, artworks... Please just ask, it's very much what this store is about.
I changed my mind about a purchase, can I exchange?
This is a small business supporting small NZ creatives, every item here is limited edition, bespoke and unique. Generally returns are not an option and we encourage you to try-on, ask questions and choose carefully before committing to purchasing. Please see the RETURNS policy.
Can I spend my gift card online?
At this stage our online and in-store gift cards are separate. If your gift card was bought online it can be spent online; if your gift card was bought in-store it can be spent in-store. We can transfer the balance from an online voucher to an in-store one (and vice-versa); please contact us to make it happen!